Refund & Cancellation Policy
Last updated: 25/12/2025
At Shopwaves, we deal primarily in customized products, therefore the following policy applies:
1. Cancellation Policy
- Orders cannot be cancelled once confirmed and processed.
- Please review all customization details carefully before placing an order.
2. Refund Policy
Refunds are NOT applicable for:
- Customized / personalized products
- Incorrect details provided by the customer
- Minor color or design variations
Refunds are applicable only if:
- Product received is damaged
- Wrong product delivered
3. Damaged or Incorrect Products
- Contact us within 24 hours of delivery.
- Share clear images/videos of the product.
- After verification, we may offer replacement or refund.
4. Refund Processing
- Approved refunds are processed within 5–7 working days.
- Refunds are issued to the original payment method.